H+S Kommunikation AG

Contact Centres are highly efficient process organisations and
becoming more and more image-forming communication channels
to prospective customers and customers.


  • Process analysis and process (re)engineering in the area of contact centres belong to our core business.
  • In cooperation with your responsible persons, we develop methodically your contact centre processes.
  • We ascertain methodically the technical requirements of these processes for the contact centre solution.
  • We develop functional specification documents as basis for the acquisition and introduction of contact centre solutions.- for the sourcing of contact centre services.

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