Contact Centres are highly efficient process organisations and
becoming more and more image-forming communication channels
to prospective customers and customers.
- Process analysis and process (re)engineering in the area of contact centres belong to our core business.
- In cooperation with your responsible persons, we develop methodically your contact centre processes.
- We ascertain methodically the technical requirements of these processes for the contact centre solution.
- We develop functional specification documents as basis for the acquisition and introduction of contact centre solutions.- for the sourcing of contact centre services.